Words that change minds

            Even though Words that change minds, by Shelle Rose Charvet makes a remarkably interesting read and a great tool to use and perfect with time; describing the effect and leaving out the cause would minimize the importance of the book.

While the words that you use when communicating with people in a working environment are important, the process of identifying the right character traits and work patterns of people is essential.

If we don’t understand the type of person we are dealing with, we will fail to use the right words to stir action.  

            Start by observing their language and behavior, in other words, their LAB Profile.

What the LAB profile does is to help you identify people’s features and work behaviors, to enable you to better interact with them.           

            When we talk to a person we need to look at their motivational and working patterns axis. 

This means basically what type of people we are and how exactly we behave in a given situation in a working environment.

Once you understand that, you are better prepared to make informed decisions instead of guessing, which is what this book can help you with.


The motivational axis


             talks about the force between people’s actions, meaning what type of individual we are, what we like and don’t like, and how that determines our course of action.


Types of people


20% of people are proactive – they don’t tend to analyze facts so much and jump more to action.

20% are reactive – motivated to think, to react, to wait for others to make the decision for them60% ismixture of the two, with one being more prevalent than the other


While the first type might say something like “Let’s do it!”, the second says “Let’s think about it first” and the one in-between “let’s think and then act”.  


            Our actions can be either based on:  


40% the desire to get away from something or20% equally getting away from something and achieving something40% the desire to achieve something
not being fatlosing weight


Some people are:


40% internal – they are those type, who don’t feel the need external validation in order to carry out things20% internal and external – confident in the validity of their idea, but requiring also external validation to make sure they’re on the right track40% external –

  • need feedback that lets them know they are on the right track
  • others are a mixture of the two, being 

There are four different types of people:


people who don’t take change very well – Change to them should come once every fifteen or twenty years. This type loves routine and doesn’t make a change to heartpeople who accept a small change – Once every five to seven years, a change can be accepted, but not a radical one that might scare them offpeople who change constantly – It doesn’t take more than one to two years before the person changes their working environments or patters. They tend to be enthusiastic about everything that’s newpeople who love change but also welcome a stable growth – They tend to introduce a change in their lives every four to five years.


There are also people who like 


40% – prefer procedures – for them, there is a right way of doing things20% prefer a mixture of procedures and options 40% prefer options – they are delighted at the idea of unlimited ideas and possibilities


            While the motivational axis deals with the type of person you are, the working patterns axis helps you understand how a person reacts to a situation.


            The Working Patterns Axis 


Deals with whether people

  • are prone to observing details or look at the bigger picture;
  • are concentrated on themselves or more on other people;
  • react to a situation through emotions, through thought and calmness or through both
  • have an independent style or are more cooperant with others
  • are concentrated on their work or more on helping others with theirs

Are we the same in every environment?

We are not the same in every environment.

Some persons might be proactive in their professional life and a mixture of proactive and active in their personal life.

NOTE: the context is vital 


Working environment


Understand the type of person you interact with! This will help you avoid misunderstandings.

The same goes for company-human interaction.

Companies need to have a clear picture of the type of person required for the job. 

            When choosing the company we want to work for, find out the requirements for the respective position. 

Going into detail and practically making a portrait of the ideal candidate, as accurately as possible, will, in the end, avoid mismatching between what the company is looking for and the right candidate for the position.


Takeaways for “Words that change minds”


            Paying attention to a person’s language and behavior can prevent misunderstandings in the workplace. 

The same technique can be used in other contexts outside the workplace. 

            Try it with your friends, your work colleagues, your acquaintances, people you meet. Listen to what people are saying. Observe behavior patterns. As Evy Poumpouras former Secret Service Agent puts it in “Becoming bullet proof“, identify the baseline.   


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Words the change minds


Ease to read






Reader's preference


Overall impression



  • Interesting facts
  • Great for companies
  • Powerful tool for employees
  • It can be turned into a useful skill through practice


  • It can be used in more than one context but the examples relate to work mostly

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